Support

Planner for People and its connector are in private development today. This page says how to reach us, what to include, and answers the common questions.

How to reach us

Support email: coming soon

Once the address is here, write to it any time. We read every message and answer within a few days.

What to include

A few details help us find the problem quickly:

• Your device: iPhone, Mac or Apple Watch.
• The app version.
• What you tried, and what happened instead.
• The time it happened, with your time zone.
• Whether the "Claude connector" switch in Settings was on, and which assistant you used.

Security reports

If you find a security problem in the apps or the connector, please write to the same address and put the word "security" in the subject.

Tell us what you found, the steps that show it, and which part it affects (the iPhone app, the Mac app or the connector). We will reply and keep you posted while we fix it.

There is no bug bounty program.

Common questions

The code expired. What now?

The pairing code lasts 10 minutes. Start Connect again in your assistant to get a fresh code.

The assistant says it is not linked yet.

Open Planner for People, go to Settings, then "Claude connector", type the code and press Link. Then go back to the assistant and press "I entered the code".

How do I stop the connector?

Turn off the "Claude connector" switch in the app's Settings. The assistant's access ends at once. Your stored copy stays, so turning the switch back on works again.

How do I ask for my data to be deleted?

Write to the support address and ask. We delete the account and all its records within 30 days. A way to do this yourself in the app is planned.

More help

• Connector documentation: how to connect and the pairing steps
• Privacy policy: what is stored and why
• Terms of use

Last updated 2026-10-23